Friday, October 31, 2008

Not happy with Network Solutions Service

Renew this Domain

If you are the current registrant for this domain name and wish to continue the registration on the domain, you must immediately contact the domain name provider and renew the domain name to ensure the name is not deleted.

Renew Now

*Once a domain name has been renewed, it may take up to 48 hours to be reactivated.

Dear Sirs

We renewed this domain online 5 years ago being an affiliate of Networks Solutions for many years now. At the time there was no way on the website to advise you of our change of address from Torremolinos Spain to our current address ......... Villanueva del Rosario Malaga Spain obviously due to the bad design of the website

We went to renew our domain on or about the 14th of this month and found this box

(see below)

Please log in to retrieve your stored account information.

User ID:
Password:
I've forgotten my User ID or Password
Remember me on this computer

or Call 1-800-333-7680 to speak with Customer Support (We live in Spain!)


You have to date never sent us the USER ID nor a password so how can we renew it. Last Saturday we phoned our server in Madrid (...@ran.es) that registered the domain for us in the first instance and requested that they renewed it for another year so we were a bit surprised when we got the above message. We have phoned them again this evening to ask what is going on.

It is evident that the fault is your companys and possibly our server provider for not having carried out our instructions last saturday and in writing. We await your advice at the earliest opportunity and trust that the site will be operative as soon as possible.

Yours faithfully

John N

who is the owner and has paid NetworkSolutions fees for the last 11 years

This begs the question should Networks Solutions have the monopoly over domain registration?